Home » FAQ


  • Q What’s your after-sale service?

    A Our quality warranty period is one year. Any quality problem will be solved to customer satisfactions. 
  • Q Which shipping way can you provide?

    A We can provide shipping by sea, by air and by express. 
  • Q What’s your term of the delivery?

    A Our ordinary delivery term is FOB Shanghai. We also accept EXW, CFR, CIF, DDP, DDU etc. Well offer you the shipping charges and you can choose the one which is the most convenient and effective for you.
  • Q What’s is your shipping service?

    A We can provide services for vessel booking, goods consolidation, customs declaration, shipping documents preparation and delivery bulk at the shipping port. 
  • Q Do you have the test and audit service?

    A Yes, we can assist to get the designated test report for product and the designated factory audit report. 
  • Q Which payment form you can accept?

    A T/T, Western Union, PayPal etc. We accept any convenient and swift payment term.
  • Q What is your term of payment?

    A 30% down payment before producing and 70% balance payment before shipping.
  • Q How long is your delivery time?

    A We need time to customize and produce products. The general delivery time is 30-45 days after receiving your order confirmation. 
  • Q What’s your MOQ?

    A  If we need to produce, we can discuss the MOQ according to customers exact situation.
  • Q When can I get the price?

    A Usually we quote within 8 hours after we get your inquiry.
  • Q How many different types of products your company manufactures?

    A Our products belong to customized products. We have a strong advantage of OEM, just give us the actual products or your idea that you want, we will manufacture for you. 
  • Q Can we use our own logo?

    A Yes, we can print your private logo according to your request. 
  • Q Can you do OEM and ODM?

    A Yes, OEM and ODM are both acceptable. The material, color, style can customize, the basic quantity we will advise after we discuss.
  • Q Could I have some information about your scope of business?

    A Of course, our company has focused on flame retardant, anti-bacterial, mould proof, anti-mosquito, waterproof and other functional fabric for home textile and out door. And we also supply fabric air duct for industrial HVAC system.
  • Q Are you trading company or manufacturer?

    A We are professional manufacturer specialized in fabric air duct and HVAC system products. And we trade our products with our clients directly.